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Your Position:Home > Other > Others > Global Workforce Engagement Management Market Size, Status and Forecast 2019-2025

Global Workforce Engagement Management Market Size, Status and Forecast 2019-2025

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Global Workforce Engagement Management Market Size, Status and Forecast 2019-2025

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Enterprise wide License: 7800 USD
Pages: 102
Tables and Figures: 114
Published Date: Jan 2019
Publisher: QYR Service & Software Research Center
Contact: Tel: 1-6262952442; 86-10-82945717; Email: sales@qyresearch.com

Summary

Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying - focused on capturing operational and agent performance information, interaction analytics - audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
In 2018, the global Workforce Engagement Management market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Workforce Engagement Management development in United States, Europe and China.

The key players covered in this study
    Verint Systems
    Calabrio
    NICE
    InVision
    Aspect
    Genesys
    Teleopti
    ZOOM International
    Avaya (Verint)
    KnoahSoft
    Noble Systems
    OpenText
    Monet Software
    CSI
    VPI
    InContact

Market segment by Type, the product can be split into
    Software
    Hardware

Market segment by Application, split into
    BFSI
    Education
    Government
    Telecom & IT
    Others

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players.
    To present the Workforce Engagement Management development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Workforce Engagement Management are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Workforce Engagement Management Market Size Growth Rate by Type (2014-2025)
        1.4.2 Software
        1.4.3 Hardware
    1.5 Market by Application
        1.5.1 Global Workforce Engagement Management Market Share by Application (2014-2025)
        1.5.2 BFSI
        1.5.3 Education
        1.5.4 Government
        1.5.5 Telecom & IT
        1.5.6 Others
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Workforce Engagement Management Market Size
    2.2 Workforce Engagement Management Growth Trends by Regions
        2.2.1 Workforce Engagement Management Market Size by Regions (2014-2025)
        2.2.2 Workforce Engagement Management Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Workforce Engagement Management Market Size by Manufacturers
        3.1.1 Global Workforce Engagement Management Revenue by Manufacturers (2014-2019)
        3.1.2 Global Workforce Engagement Management Revenue Market Share by Manufacturers (2014-2019)
        3.1.3 Global Workforce Engagement Management Market Concentration Ratio (CR5 and HHI)
    3.2 Workforce Engagement Management Key Players Head office and Area Served
    3.3 Key Players Workforce Engagement Management Product/Solution/Service
    3.4 Date of Enter into Workforce Engagement Management Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Workforce Engagement Management Market Size by Type (2014-2019)
    4.2 Global Workforce Engagement Management Market Size by Application (2014-2019)

5 United States
    5.1 United States Workforce Engagement Management Market Size (2014-2019)
    5.2 Workforce Engagement Management Key Players in United States
    5.3 United States Workforce Engagement Management Market Size by Type
    5.4 United States Workforce Engagement Management Market Size by Application

6 Europe
    6.1 Europe Workforce Engagement Management Market Size (2014-2019)
    6.2 Workforce Engagement Management Key Players in Europe
    6.3 Europe Workforce Engagement Management Market Size by Type
    6.4 Europe Workforce Engagement Management Market Size by Application

7 China
    7.1 China Workforce Engagement Management Market Size (2014-2019)
    7.2 Workforce Engagement Management Key Players in China
    7.3 China Workforce Engagement Management Market Size by Type
    7.4 China Workforce Engagement Management Market Size by Application

8 Japan
    8.1 Japan Workforce Engagement Management Market Size (2014-2019)
    8.2 Workforce Engagement Management Key Players in Japan
    8.3 Japan Workforce Engagement Management Market Size by Type
    8.4 Japan Workforce Engagement Management Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Workforce Engagement Management Market Size (2014-2019)
    9.2 Workforce Engagement Management Key Players in Southeast Asia
    9.3 Southeast Asia Workforce Engagement Management Market Size by Type
    9.4 Southeast Asia Workforce Engagement Management Market Size by Application

10 India
    10.1 India Workforce Engagement Management Market Size (2014-2019)
    10.2 Workforce Engagement Management Key Players in India
    10.3 India Workforce Engagement Management Market Size by Type
    10.4 India Workforce Engagement Management Market Size by Application

11 Central & South America
    11.1 Central & South America Workforce Engagement Management Market Size (2014-2019)
    11.2 Workforce Engagement Management Key Players in Central & South America
    11.3 Central & South America Workforce Engagement Management Market Size by Type
    11.4 Central & South America Workforce Engagement Management Market Size by Application

12 International Players Profiles
    12.1 Verint Systems
        12.1.1 Verint Systems Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Workforce Engagement Management Introduction
        12.1.4 Verint Systems Revenue in Workforce Engagement Management Business (2014-2019)
        12.1.5 Verint Systems Recent Development
    12.2 Calabrio
        12.2.1 Calabrio Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Workforce Engagement Management Introduction
        12.2.4 Calabrio Revenue in Workforce Engagement Management Business (2014-2019)
        12.2.5 Calabrio Recent Development
    12.3 NICE
        12.3.1 NICE Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Workforce Engagement Management Introduction
        12.3.4 NICE Revenue in Workforce Engagement Management Business (2014-2019)
        12.3.5 NICE Recent Development
    12.4 InVision
        12.4.1 InVision Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Workforce Engagement Management Introduction
        12.4.4 InVision Revenue in Workforce Engagement Management Business (2014-2019)
        12.4.5 InVision Recent Development
    12.5 Aspect
        12.5.1 Aspect Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Workforce Engagement Management Introduction
        12.5.4 Aspect Revenue in Workforce Engagement Management Business (2014-2019)
        12.5.5 Aspect Recent Development
    12.6 Genesys
        12.6.1 Genesys Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Workforce Engagement Management Introduction
        12.6.4 Genesys Revenue in Workforce Engagement Management Business (2014-2019)
        12.6.5 Genesys Recent Development
    12.7 Teleopti
        12.7.1 Teleopti Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Workforce Engagement Management Introduction
        12.7.4 Teleopti Revenue in Workforce Engagement Management Business (2014-2019)
        12.7.5 Teleopti Recent Development
    12.8 ZOOM International
        12.8.1 ZOOM International Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Workforce Engagement Management Introduction
        12.8.4 ZOOM International Revenue in Workforce Engagement Management Business (2014-2019)
        12.8.5 ZOOM International Recent Development
    12.9 Avaya (Verint)
        12.9.1 Avaya (Verint) Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Workforce Engagement Management Introduction
        12.9.4 Avaya (Verint) Revenue in Workforce Engagement Management Business (2014-2019)
        12.9.5 Avaya (Verint) Recent Development
    12.10 KnoahSoft
        12.10.1 KnoahSoft Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 Workforce Engagement Management Introduction
        12.10.4 KnoahSoft Revenue in Workforce Engagement Management Business (2014-2019)
        12.10.5 KnoahSoft Recent Development
    12.11 Noble Systems
    12.12 OpenText
    12.13 Monet Software
    12.14 CSI
    12.15 VPI
    12.16 InContact

13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2019-2025)
    13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details


List of Tables and Figures

    Table Workforce Engagement Management Key Market Segments
    Table Key Players Workforce Engagement Management Covered
    Table Global Workforce Engagement Management Market Size Growth Rate by Type 2014-2025 (Million US$)
    Figure Global Workforce Engagement Management Market Size Market Share by Type 2014-2025
    Figure Software Figures
    Table Key Players of Software
    Figure Hardware Figures
    Table Key Players of Hardware
    Table Global Workforce Engagement Management Market Size Growth by Application 2014-2025 (Million US$)
    Figure BFSI Case Studies
    Figure Education Case Studies
    Figure Government Case Studies
    Figure Telecom & IT Case Studies
    Figure Others Case Studies
    Figure Workforce Engagement Management Report Years Considered
    Table Global Workforce Engagement Management Market Size 2014-2025 (Million US$)
    Figure Global Workforce Engagement Management Market Size and Growth Rate 2014-2025 (Million US$)
    Table Global Workforce Engagement Management Market Size by Regions 2014-2025 (Million US$)
    Table Global Workforce Engagement Management Market Size by Regions 2014-2019 (Million US$)
    Table Global Workforce Engagement Management Market Share by Regions 2014-2019
    Figure Global Workforce Engagement Management Market Share by Regions 2014-2019
    Figure Global Workforce Engagement Management Market Share by Regions 2019
    Table Market Top Trends
    Table Global Workforce Engagement Management Revenue by Manufacturers (2014-2019) (Million US$)
    Table Global Workforce Engagement Management Market Share by Manufacturers (2014-2019)
    Figure Global Workforce Engagement Management Market Share by Manufacturers in 2019
    Table Global Workforce Engagement Management Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Workforce Engagement Management Product/Solution/Service
    Table Date of Enter into Workforce Engagement Management Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table Global Workforce Engagement Management Market Size Share by Type (2014-2019)
    Figure Global Workforce Engagement Management Market Size Market Share by Type (2014-2019)
    Table Global Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table Global Workforce Engagement Management Market Size Share by Application (2014-2019)
    Figure Global Workforce Engagement Management Market Size Market Share by Application (2014-2019)
    Figure Global Workforce Engagement Management Revenue Market Share by Application in 2018
    Figure United States Workforce Engagement Management Market Size 2014-2019 (Million US$)
    Table United States Key Players Workforce Engagement Management Revenue (2018-2019) (Million US$)
    Table United States Key Players Workforce Engagement Management Market Share (2018-2019)
    Table United States Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table United States Workforce Engagement Management Market Share by Type (2014-2019)
    Table United States Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table United States Workforce Engagement Management Market Share by Application (2014-2019)
    Figure Europe Workforce Engagement Management Market Size 2014-2019 (Million US$)
    Table Europe Key Players Workforce Engagement Management Revenue (2014-2019) (Million US$)
    Table Europe Key Players Workforce Engagement Management Market Share (2018-2019)
    Table Europe Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table Europe Workforce Engagement Management Market Share by Type (2014-2019)
    Table Europe Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table Europe Workforce Engagement Management Market Share by Application (2014-2019)
    Figure China Workforce Engagement Management Market Size 2014-2019 (Million US$)
    Table China Key Players Workforce Engagement Management Revenue (2018-2019) (Million US$)
    Table China Key Players Workforce Engagement Management Market Share (2018-2019)
    Table China Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table China Workforce Engagement Management Market Share by Type (2014-2019)
    Table China Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table China Workforce Engagement Management Market Share by Application (2014-2019)
    Figure Japan Workforce Engagement Management Market Size 2014-2019 (Million US$)
    Table Japan Key Players Workforce Engagement Management Revenue (2014-2019) (Million US$)
    Table Japan Key Players Workforce Engagement Management Market Share (2018-2019)
    Table Japan Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table Japan Workforce Engagement Management Market Share by Type (2014-2019)
    Table Japan Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table Japan Workforce Engagement Management Market Share by Application (2014-2019)
    Figure Southeast Asia Workforce Engagement Management Market Size 2014-2019 (Million US$)
    Table Southeast Asia Key Players Workforce Engagement Management Revenue (2018-2019) (Million US$)
    Table Southeast Asia Key Players Workforce Engagement Management Market Share (2018-2019)
    Table Southeast Asia Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table Southeast Asia Workforce Engagement Management Market Share by Type (2014-2019)
    Table Southeast Asia Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table Southeast Asia Workforce Engagement Management Market Share by Application (2014-2019)
    Figure India Workforce Engagement Management Market Size 2014-2019 (Million US$)
    Table India Key Players Workforce Engagement Management Revenue (2018-2019) (Million US$)
    Table India Key Players Workforce Engagement Management Market Share (2018-2019)
    Table India Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table India Workforce Engagement Management Market Share by Type (2014-2019)
    Table India Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table India Workforce Engagement Management Market Share by Application (2014-2019)
    Figure Central & South America Workforce Engagement Management Market Size 2014-2019 (Million US$)
    Table Central & South America Key Players Workforce Engagement Management Revenue (2018-2019) (Million US$)
    Table Central & South America Key Players Workforce Engagement Management Market Share (2018-2019)
    Table Central & South America Workforce Engagement Management Market Size by Type (2014-2019) (Million US$)
    Table Central & South America Workforce Engagement Management Market Share by Type (2014-2019)
    Table Central & South America Workforce Engagement Management Market Size by Application (2014-2019) (Million US$)
    Table Central & South America Workforce Engagement Management Market Share by Application (2014-2019)
    Table Verint Systems Company Details
    Table Verint Systems Revenue in Workforce Engagement Management Business (2014-2019) (Million US$)
    Figure Verint Systems Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table Verint Systems Recent Development
    Table Calabrio Company Details
    Table Calabrio Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure Calabrio Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table Calabrio Recent Development
    Table NICE Company Details
    Table NICE Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure NICE Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table NICE Recent Development
    Table InVision Company Details
    Table InVision Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure InVision Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table InVision Recent Development
    Table Aspect Company Details
    Table Aspect Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure Aspect Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table Aspect Recent Development
    Table Genesys Company Details
    Table Genesys Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure Genesys Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table Genesys Recent Development
    Table Teleopti Company Details
    Table Teleopti Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure Teleopti Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table Teleopti Recent Development
    Table ZOOM International Company Details
    Table ZOOM International Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure ZOOM International Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table ZOOM International Recent Development
    Table Avaya (Verint) Company Details
    Table Avaya (Verint) Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure Avaya (Verint) Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table Avaya (Verint) Recent Development
    Table KnoahSoft Company Details
    Table KnoahSoft Revenue in Workforce Engagement Management Business (2014-2019)(Million US$)
    Figure KnoahSoft Revenue Growth Rate in Workforce Engagement Management Business (2014-2019)
    Table KnoahSoft Recent Development
    Table Noble Systems Company Details
    Table OpenText Company Details
    Table Monet Software Company Details
    Table CSI Company Details
    Table VPI Company Details
    Table InContact Company Details
    Table Global Workforce Engagement Management Market Size by Regions (Million US$) 2019-2025
    Figure Global Workforce Engagement Management Market Size Share by Regions (2019-2025)
    Figure Global Workforce Engagement Management Market Size Share by Regions in 2025
    Figure United States Workforce Engagement Management Market Size Forecast (2019-2025)(Million USD)
    Figure Europe Workforce Engagement Management Market Size Forecast (2019-2025)(Million USD)
    Figure China Workforce Engagement Management Market Size Forecast (2019-2025)(Million USD)
    Figure Japan Workforce Engagement Management Market Size Forecast (2019-2025)(Million USD)
    Figure Southeast Asia Workforce Engagement Management Market Size Forecast (2019-2025)(Million USD)
    Figure India Workforce Engagement Management Market Size Forecast (2019-2025)(Million USD)
    Figure Central & South America Workforce Engagement Management Market Size Forecast (2019-2025)(Million USD)
    Table Global Workforce Engagement Management Market Size by Product (2019-2025) (Million US$)
    Figure Global Workforce Engagement Management Market Size by Product (2019-2025)
    Figure Global Workforce Engagement Management Market Size by Product in 2025
    Table Global Workforce Engagement Management Market Size by Application (2019-2025) (Million US$)
    Figure Global Workforce Engagement Management Market Size by Application (2019-2025)
    Figure Global Workforce Engagement Management Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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