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Your Position:Home > Other > Others > Global Virtual Customer Assistants Software Market Size, Status and Forecast 2019-2025

Global Virtual Customer Assistants Software Market Size, Status and Forecast 2019-2025

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Global Virtual Customer Assistants Software Market Size, Status and Forecast 2019-2025

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Pages: 90
Tables and Figures: 103
Published Date: July 2019
Publisher: QYR Service & Software Research Center
Contact: Tel: 1-6262952442; 86-10-82945717; Email: sales@qyresearch.com

Summary

A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition
In 2018, the global Virtual Customer Assistants Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Virtual Customer Assistants Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Virtual Customer Assistants Software development in United States, Europe and China.

The key players covered in this study
    EGain
    Interactions
    Creative Virtual
    Artificial Solutions
    SmartAction
    Nuance
    Go Moment
    IPsoft
    Botfuel

Market segment by Type, the product can be split into
    Cloud-Based
    On-Premises

Market segment by Application, split into
    Large Enterprises(1000+ Users)
    Medium-Sized Enterprise(499-1000 Users)
    Small Enterprises(1-499 Users)

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Virtual Customer Assistants Software status, future forecast, growth opportunity, key market and key players.
    To present the Virtual Customer Assistants Software development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Virtual Customer Assistants Software are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Virtual Customer Assistants Software Market Size Growth Rate by Type (2014-2025)
        1.4.2 Cloud-Based
        1.4.3 On-Premises
    1.5 Market by Application
        1.5.1 Global Virtual Customer Assistants Software Market Share by Application (2014-2025)
        1.5.2 Large Enterprises(1000+ Users)
        1.5.3 Medium-Sized Enterprise(499-1000 Users)
        1.5.4 Small Enterprises(1-499 Users)
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Virtual Customer Assistants Software Market Size
    2.2 Virtual Customer Assistants Software Growth Trends by Regions
        2.2.1 Virtual Customer Assistants Software Market Size by Regions (2014-2025)
        2.2.2 Virtual Customer Assistants Software Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Virtual Customer Assistants Software Market Size by Manufacturers
        3.1.1 Global Virtual Customer Assistants Software Revenue by Manufacturers (2014-2019)
        3.1.2 Global Virtual Customer Assistants Software Revenue Market Share by Manufacturers (2014-2019)
        3.1.3 Global Virtual Customer Assistants Software Market Concentration Ratio (CR5 and HHI)
    3.2 Virtual Customer Assistants Software Key Players Head office and Area Served
    3.3 Key Players Virtual Customer Assistants Software Product/Solution/Service
    3.4 Date of Enter into Virtual Customer Assistants Software Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Virtual Customer Assistants Software Market Size by Type (2014-2019)
    4.2 Global Virtual Customer Assistants Software Market Size by Application (2014-2019)

5 United States
    5.1 United States Virtual Customer Assistants Software Market Size (2014-2019)
    5.2 Virtual Customer Assistants Software Key Players in United States
    5.3 United States Virtual Customer Assistants Software Market Size by Type
    5.4 United States Virtual Customer Assistants Software Market Size by Application

6 Europe
    6.1 Europe Virtual Customer Assistants Software Market Size (2014-2019)
    6.2 Virtual Customer Assistants Software Key Players in Europe
    6.3 Europe Virtual Customer Assistants Software Market Size by Type
    6.4 Europe Virtual Customer Assistants Software Market Size by Application

7 China
    7.1 China Virtual Customer Assistants Software Market Size (2014-2019)
    7.2 Virtual Customer Assistants Software Key Players in China
    7.3 China Virtual Customer Assistants Software Market Size by Type
    7.4 China Virtual Customer Assistants Software Market Size by Application

8 Japan
    8.1 Japan Virtual Customer Assistants Software Market Size (2014-2019)
    8.2 Virtual Customer Assistants Software Key Players in Japan
    8.3 Japan Virtual Customer Assistants Software Market Size by Type
    8.4 Japan Virtual Customer Assistants Software Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Virtual Customer Assistants Software Market Size (2014-2019)
    9.2 Virtual Customer Assistants Software Key Players in Southeast Asia
    9.3 Southeast Asia Virtual Customer Assistants Software Market Size by Type
    9.4 Southeast Asia Virtual Customer Assistants Software Market Size by Application

10 India
    10.1 India Virtual Customer Assistants Software Market Size (2014-2019)
    10.2 Virtual Customer Assistants Software Key Players in India
    10.3 India Virtual Customer Assistants Software Market Size by Type
    10.4 India Virtual Customer Assistants Software Market Size by Application

11 Central & South America
    11.1 Central & South America Virtual Customer Assistants Software Market Size (2014-2019)
    11.2 Virtual Customer Assistants Software Key Players in Central & South America
    11.3 Central & South America Virtual Customer Assistants Software Market Size by Type
    11.4 Central & South America Virtual Customer Assistants Software Market Size by Application

12 International Players Profiles
    12.1 EGain
        12.1.1 EGain Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Virtual Customer Assistants Software Introduction
        12.1.4 EGain Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.1.5 EGain Recent Development
    12.2 Interactions
        12.2.1 Interactions Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Virtual Customer Assistants Software Introduction
        12.2.4 Interactions Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.2.5 Interactions Recent Development
    12.3 Creative Virtual
        12.3.1 Creative Virtual Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Virtual Customer Assistants Software Introduction
        12.3.4 Creative Virtual Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.3.5 Creative Virtual Recent Development
    12.4 Artificial Solutions
        12.4.1 Artificial Solutions Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Virtual Customer Assistants Software Introduction
        12.4.4 Artificial Solutions Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.4.5 Artificial Solutions Recent Development
    12.5 SmartAction
        12.5.1 SmartAction Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Virtual Customer Assistants Software Introduction
        12.5.4 SmartAction Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.5.5 SmartAction Recent Development
    12.6 Nuance
        12.6.1 Nuance Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Virtual Customer Assistants Software Introduction
        12.6.4 Nuance Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.6.5 Nuance Recent Development
    12.7 Go Moment
        12.7.1 Go Moment Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Virtual Customer Assistants Software Introduction
        12.7.4 Go Moment Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.7.5 Go Moment Recent Development
    12.8 IPsoft
        12.8.1 IPsoft Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Virtual Customer Assistants Software Introduction
        12.8.4 IPsoft Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.8.5 IPsoft Recent Development
    12.9 Botfuel
        12.9.1 Botfuel Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Virtual Customer Assistants Software Introduction
        12.9.4 Botfuel Revenue in Virtual Customer Assistants Software Business (2014-2019)
        12.9.5 Botfuel Recent Development

13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2019-2025)
    13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            15.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details


List of Tables and Figures

    Table Virtual Customer Assistants Software Key Market Segments
    Table Key Players Virtual Customer Assistants Software Covered
    Table Global Virtual Customer Assistants Software Market Size Growth Rate by Type 2014-2025 (Million US$)
    Figure Global Virtual Customer Assistants Software Market Size Market Share by Type 2014-2025
    Figure Cloud-Based Figures
    Table Key Players of Cloud-Based
    Figure On-Premises Figures
    Table Key Players of On-Premises
    Table Global Virtual Customer Assistants Software Market Size Growth by Application 2014-2025 (Million US$)
    Figure Large Enterprises(1000+ Users) Case Studies
    Figure Medium-Sized Enterprise(499-1000 Users) Case Studies
    Figure Small Enterprises(1-499 Users) Case Studies
    Figure Virtual Customer Assistants Software Report Years Considered
    Table Global Virtual Customer Assistants Software Market Size 2014-2025 (Million US$)
    Figure Global Virtual Customer Assistants Software Market Size and Growth Rate 2014-2025 (Million US$)
    Table Global Virtual Customer Assistants Software Market Size by Regions 2014-2025 (Million US$)
    Table Global Virtual Customer Assistants Software Market Size by Regions 2014-2019 (Million US$)
    Table Global Virtual Customer Assistants Software Market Share by Regions 2014-2019
    Figure Global Virtual Customer Assistants Software Market Share by Regions 2014-2019
    Figure Global Virtual Customer Assistants Software Market Share by Regions 2019
    Table Market Top Trends
    Table Global Virtual Customer Assistants Software Revenue by Manufacturers (2014-2019) (Million US$)
    Table Global Virtual Customer Assistants Software Market Share by Manufacturers (2014-2019)
    Figure Global Virtual Customer Assistants Software Market Share by Manufacturers in 2019
    Table Global Virtual Customer Assistants Software Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Virtual Customer Assistants Software Product/Solution/Service
    Table Date of Enter into Virtual Customer Assistants Software Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table Global Virtual Customer Assistants Software Market Size Share by Type (2014-2019)
    Figure Global Virtual Customer Assistants Software Market Size Market Share by Type (2014-2019)
    Table Global Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table Global Virtual Customer Assistants Software Market Size Share by Application (2014-2019)
    Figure Global Virtual Customer Assistants Software Market Size Market Share by Application (2014-2019)
    Figure Global Virtual Customer Assistants Software Revenue Market Share by Application in 2018
    Figure United States Virtual Customer Assistants Software Market Size 2014-2019 (Million US$)
    Table United States Key Players Virtual Customer Assistants Software Revenue (2018-2019) (Million US$)
    Table United States Key Players Virtual Customer Assistants Software Market Share (2018-2019)
    Table United States Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table United States Virtual Customer Assistants Software Market Share by Type (2014-2019)
    Table United States Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table United States Virtual Customer Assistants Software Market Share by Application (2014-2019)
    Figure Europe Virtual Customer Assistants Software Market Size 2014-2019 (Million US$)
    Table Europe Key Players Virtual Customer Assistants Software Revenue (2014-2019) (Million US$)
    Table Europe Key Players Virtual Customer Assistants Software Market Share (2018-2019)
    Table Europe Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table Europe Virtual Customer Assistants Software Market Share by Type (2014-2019)
    Table Europe Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table Europe Virtual Customer Assistants Software Market Share by Application (2014-2019)
    Figure China Virtual Customer Assistants Software Market Size 2014-2019 (Million US$)
    Table China Key Players Virtual Customer Assistants Software Revenue (2018-2019) (Million US$)
    Table China Key Players Virtual Customer Assistants Software Market Share (2018-2019)
    Table China Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table China Virtual Customer Assistants Software Market Share by Type (2014-2019)
    Table China Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table China Virtual Customer Assistants Software Market Share by Application (2014-2019)
    Figure Japan Virtual Customer Assistants Software Market Size 2014-2019 (Million US$)
    Table Japan Key Players Virtual Customer Assistants Software Revenue (2014-2019) (Million US$)
    Table Japan Key Players Virtual Customer Assistants Software Market Share (2018-2019)
    Table Japan Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table Japan Virtual Customer Assistants Software Market Share by Type (2014-2019)
    Table Japan Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table Japan Virtual Customer Assistants Software Market Share by Application (2014-2019)
    Figure Southeast Asia Virtual Customer Assistants Software Market Size 2014-2019 (Million US$)
    Table Southeast Asia Key Players Virtual Customer Assistants Software Revenue (2018-2019) (Million US$)
    Table Southeast Asia Key Players Virtual Customer Assistants Software Market Share (2018-2019)
    Table Southeast Asia Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table Southeast Asia Virtual Customer Assistants Software Market Share by Type (2014-2019)
    Table Southeast Asia Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table Southeast Asia Virtual Customer Assistants Software Market Share by Application (2014-2019)
    Figure India Virtual Customer Assistants Software Market Size 2014-2019 (Million US$)
    Table India Key Players Virtual Customer Assistants Software Revenue (2018-2019) (Million US$)
    Table India Key Players Virtual Customer Assistants Software Market Share (2018-2019)
    Table India Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table India Virtual Customer Assistants Software Market Share by Type (2014-2019)
    Table India Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table India Virtual Customer Assistants Software Market Share by Application (2014-2019)
    Figure Central & South America Virtual Customer Assistants Software Market Size 2014-2019 (Million US$)
    Table Central & South America Key Players Virtual Customer Assistants Software Revenue (2018-2019) (Million US$)
    Table Central & South America Key Players Virtual Customer Assistants Software Market Share (2018-2019)
    Table Central & South America Virtual Customer Assistants Software Market Size by Type (2014-2019) (Million US$)
    Table Central & South America Virtual Customer Assistants Software Market Share by Type (2014-2019)
    Table Central & South America Virtual Customer Assistants Software Market Size by Application (2014-2019) (Million US$)
    Table Central & South America Virtual Customer Assistants Software Market Share by Application (2014-2019)
    Table EGain Company Details
    Table EGain Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure EGain Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table EGain Recent Development
    Table Interactions Company Details
    Table Interactions Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure Interactions Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table Interactions Recent Development
    Table Creative Virtual Company Details
    Table Creative Virtual Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure Creative Virtual Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table Creative Virtual Recent Development
    Table Artificial Solutions Company Details
    Table Artificial Solutions Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure Artificial Solutions Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table Artificial Solutions Recent Development
    Table SmartAction Company Details
    Table SmartAction Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure SmartAction Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table SmartAction Recent Development
    Table Nuance Company Details
    Table Nuance Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure Nuance Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table Nuance Recent Development
    Table Go Moment Company Details
    Table Go Moment Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure Go Moment Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table Go Moment Recent Development
    Table IPsoft Company Details
    Table IPsoft Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure IPsoft Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table IPsoft Recent Development
    Table Botfuel Company Details
    Table Botfuel Revenue in Virtual Customer Assistants Software Business (2014-2019) (Million US$)
    Figure Botfuel Revenue Growth Rate in Virtual Customer Assistants Software Business (2014-2019)
    Table Botfuel Recent Development
    Table Global Virtual Customer Assistants Software Market Size by Regions (Million US$) 2019-2025
    Figure Global Virtual Customer Assistants Software Market Size Share by Regions (2019-2025)
    Figure Global Virtual Customer Assistants Software Market Size Share by Regions in 2025
    Figure United States Virtual Customer Assistants Software Market Size Forecast (2019-2025)(Million USD)
    Figure Europe Virtual Customer Assistants Software Market Size Forecast (2019-2025)(Million USD)
    Figure China Virtual Customer Assistants Software Market Size Forecast (2019-2025)(Million USD)
    Figure Japan Virtual Customer Assistants Software Market Size Forecast (2019-2025)(Million USD)
    Figure Southeast Asia Virtual Customer Assistants Software Market Size Forecast (2019-2025)(Million USD)
    Figure India Virtual Customer Assistants Software Market Size Forecast (2019-2025)(Million USD)
    Figure Central & South America Virtual Customer Assistants Software Market Size Forecast (2019-2025)(Million USD)
    Table Global Virtual Customer Assistants Software Market Size by Product (2019-2025) (Million US$)
    Figure Global Virtual Customer Assistants Software Market Size by Product (2019-2025)
    Figure Global Virtual Customer Assistants Software Market Size by Product in 2025
    Table Global Virtual Customer Assistants Software Market Size by Application (2019-2025) (Million US$)
    Figure Global Virtual Customer Assistants Software Market Size by Application (2019-2025)
    Figure Global Virtual Customer Assistants Software Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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